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CPD
Customer Service
Course categories:
IRPM Build to Rent
IRPM Leasehold
Self Enrol Courses
CPD
CPD / 60-Second Skills
CPD / Communication and Social Skills
CPD / Conflict Management
CPD / Customer Service
CPD / Diversity and Inclusion
CPD / FCA Compliance
CPD / Finance Skills
CPD / Health and Safety
CPD / Health and Wellbeing
CPD / Housing
CPD / Human Resources
CPD / Leadership and Management
CPD / Personal Development
CPD / Policy and Compliance
CPD / Toolbox Talks
CPD / I.T. Skills
CPD / Online Social Presence
CPD / Marketing
CPD / Project Management
CPD / Sales Mastery
CPD / Cyber Security
CPD / Debunking Workplace Myths
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What Makes a Key Account Manager
Vulnerable Customers
Telephone Etiquette
Stellar Customer Service Best Practices
Promote Your Service Value
Mastering the Telephone: Basic Skills
Key Account Management in Your Business
Is the Customer Always Right?
Introduction to Key Account Management
Identifying and Exceeding Customer Needs
Handling Customer Complaints
Five Steps to Problem-Solving and Diffusing Upset Customers
Excellence in Customer Service
Customer Service Success
Customer Loyalty
Complaint Handling
